Frequently asked questions

Would you like more information? Consult our frequently asked questions.
You can't find the answer to your question? Contact our customer service, we will help you with pleasure.

Edit my account

• How do I change my e-mail address?
• How do I change my password?
• How do I change my billing addresses or delivery addresses?

Online shopping

• How do I know what is in stock?
• Where/how can I find my size?
• Can I have a touch-up carried out?
• My item needs a repair, can this be done at yours?
• How can I make a purchase?

Orders

• How will I know if you received my order?
• What packaging will my order be delivered in?
• Do I need to sign for my order?
• Can I add items to an existing order?
• Can I track my order?

Payment

• Do I have to pay duties and taxes ?
• Is it safe to use my credit card?
• What payment methods does TERREBLEUE.COM accept?

Deliver and collect

• What happens if I’m not at home at the time of delivery?
• Can one order be delivered to multiple addresses?
• How soon can I get my order? How much will it cost?
• Can I change my shipping address?
• Where can I have my order delivered?

Return policy

• Return policy
• What if I am not at home at the time of the pick-up of my return?

Privacy

• Is my personal information kept private?
• What about cookies on my computer?

Suggestions, complaints and ideas

• How can I submit a complaint or suggestion for TERREBLEUE.COM?