General Terms and Conditions

1. General

Welcome to our website WWW.TERREBLEUE.COM (hereinafter called “TERREBLEUE.COM” or “online flagship store”).

The website TERREBLEUE.COM is operated by Dedires with offices in Belgium at 's Gravendreef 24, 9810 Nazareth (company registry number: RPR Ghent 0464.214.383 and VAT number: BE 0464.214.383) (hereinafter called "Dedires" or “we”).

These general terms and conditions govern all use of TERREBLEUE.COM and in particular the product offers and sales on this website. When you visit this website or buy a product on it, you agree to be bound by these terms and conditions. Please note that these terms and conditions may be updated from time to time so we recommend that you read them carefully each time you visit us. Dedires does not accept any other terms and conditions unless we have agreed otherwise in writing.

2. Privacy

In our privacy policy, you will find information on how Dedires will use your data. By accepting these terms and conditions, you also agree with our privacy policy.

3. Right to revoke your order

The consumer has the right to inform TERREBLEUE.COM that he or she wishes to withdraw from the purchase within 14 calendar days of receipt of the order, without having to pay any penalty and without giving any reason. If you exercise the right of withdrawal, you must return the goods received as soon as possible and no later than 14 days after you have informed us of your decision to withdraw from the purchase. The federal government provides a model form for you to indicate your wish to withdraw. However, at Terre Bleue you do not need to use this, we make returns very easy. Below you can read more about the various return options.

​​​​​​​4. Right to return your order

You have the right to return items that you have bought within 30 calendar days. This period begins the day of your reception of your parcel. Return requests will not be accepted after this period.

4.1. Return your items in a Terre Bleue boutique

Bring the items you wish to return to a Terre Bleue boutique. You can find a map displaying our store addresses at terrebleue.com/en/stores. You can identify Terre Bleue boutiques by their dark blue logo.

For the value of the items you are returning, you will be refunded at the boutique using the payment method you used for the original purchase.

4.2. Return via a collection point

Drop off your return at a GLS parcelshop, in the original box. Stick the shipping label over the old label on the box. You can locate your nearest parcelshop on gls-group.eu.

4.3. Returning your items by using our free pick-up service

Contact our customer service department for collection: +32 (0)93 35 22 34 or customercare@terrebleue.com. Please include the following information in your email: last name, first name, telephone number, pick-up address and the desired pick-up date. GLS couriers pick up from Monday to Friday between 8 a.m. and 5 p.m. Please place your items in the original box. The courier will supply a label.

You will then receive a double of the label with a tracking code. Please keep this label until your parcel has been delivered at our warehouse. With this tracking code you can track your order online on the website of the delivery company. Be aware that since the parcel is scanned in different storage units, it is possible that the return takes up some more time.

Please keep your return receipt from GLS in a safe place. We’ll confirm receipt of your return shipment by email. You can also track the status of your return using your terrebleue.com account. Refunds for returns via GLS will be made within 15 days following receipt of your package.

4.4 Our conditions

We ask you to take note of the following:

• Please return items within 30 days of the date of your reception of your parcel
• Please understand that we cannot take responsibility for any packages that are not returned using our returns service.
• Please only return items in unused and undamaged state.
• Please return your items with the original tags and labels, which should be in perfect condition and attached to the item.
• Please include the original, undamaged packaging.
• Vouchers cannot be exchanged for cash. If the initial order was paid for using a voucher, a new voucher will be issued when the item is returned.

Refunds will be issued within 15 days of receipt of the returned item.

Please note:

If we cannot process your refund because the above conditions are not met, you will be notified by our customer service team. Returns that were not accepted can be re-sent to you after depositing an €18 shipping and handling fee within 10 days. In case you don't want to receive your items back, we are obliged to cancel them.

In the exceptional case that your package is lost during shipping or return, you will always be refunded with a voucher. It is not possible to refund this amount in cash.

Important general remarks

Potential losses due to currency fluctuations will not be refunded. You will find additional useful information for returning products in the returns section of the Customer Care pages. If you do not find the information you are looking for, please contact our customer care team.

Either party has the right to cancel a purchase in the case of significant infraction of these conditions by the other party. For example, this means that we can cancel a purchase if you are not a customer or if we have reason to believe that your payment is not legally valid. Dedires reserves the right to adjust or cancel an order if prices or reductions are not correctly displayed on the website or if they are not correctly stated on the invoice.

5. Legal guarantee

The information listed in (4) does not in any way affect the guarantees provided under Belgian law in the case of a defective item. We request that you inform us that your item is defective within two months. Complaints received later than this will not be accepted.

6. Product information

We have made every effort to make sure colours and descriptions of our products are as accurate as possible. However, please be aware that the image and colour quality may vary depending on your screen and that we cannot guarantee that your screen accurately reflects all characteristics of the actual product.

You will find a product description (colour, size, type of product, etc.) and digital photographs with each product. All prices include VAT for European countries but exclude delivery costs. Prices may change. Please check the applicable price advertised at the time you place an order.

In case of any faulty item with your order, please contact our customer care within the week of your delivery so the warehouse is informed.

7. Orders

TERREBLEUE.COM only sells its products to consumers. This means that if you are an individual who intends to buy a product not for personal use but, for example, for resale or if you are a company, you cannot place an order and we will not sell you our products. A binding sale between you as consumer and TERREBLEUE.COM as seller, governed by these terms and conditions, is concluded when you place an order on this website. Your order shall be deemed placed when you completed the final step of the order process.

By submitting an order, you explicitly agree to be irrevocably bound by these terms and conditions, including all policies and subsections such as the Privacy Policy and return sections.

In the unlikely event that a product that you ordered is not available, we will inform you promptly and propose an alternative solution (for example: later delivery, exchange, refund) without any cost to you.

Dedires reserves the right to adapt or to cancel an order in case prices or discounts were not displayed correctly on the website or in case they were not stated correctly in the invoice.

8. Payments

After you submit your order, you will be referred to the secure payment page of our website and will be requested to pay for your order.

We accept MasterCard, Maestro credit and debit cards, Visa, Bancontact, Paypal and American Express.

You will receive an electronic order confirmation on your screen and per e-mail when your payment has been made.

By paying the order, you authorise Worldline (WORLDLINE N.V., Haachtsesteenweg 1442, B-1130 Brussel, Belgium) to store your financial details in a secure way, so you will not have to enter them again for future orders on TERREBLEUE.COM.

In case of a refund, we will credit the card or bank account of the person who paid for the product(s). We are not responsible for fluctuations between the currency used for the initial payment and the currency of your credit card or bank account when the refund is made.

9. Delivery and shipment

You can choose how you wish your order to be delivered:

• Delivery at your home or other address via GLS
• Delivery in a Terre Bleue boutique (Belgium)
• Delivery in a GLS ParcelShop (Belgium)
  
  

9.1. Delivery at your home or other address via GLS

As soon as your order is shipped, you will receive an e-mail indicating your order tracking number and a link to the courier's website. With this service you can track your order at any time.

At the moment of delivery and signature, responsibility for your purchased item(s) passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package. If the parcel bears any sign of damage upon delivery, please contact our customer service directly.

Please be aware that we cannot deliver to post office boxes.  We are unable to redirect orders once your purchase has been completed. 

If you are not present to take delivery of your parcel, the carrier will leave a calling card informing you how to rearrange your delivery. We are unable to redirect orders once items have been dispatched.

We ship from Monday to Friday, from 9 AM to 5 PM, except on bank holidays.

Shipping costs & countries

We are able to take payments from and deliver to the following countries:

We aim to ship all orders within one day after receipt of payment, with the exception of sale periods, where this may take up to two days after receiving your payment. Estimated delivery times are to be used as a guide only and start from the date of shipping. We are not responsible for any delays caused by destination customs clearance processes.

9.2. Delivery in one of our Terre Bleue boutiques (Belgium)

When completing the purchase form, you can select the possibility of having the pieces delivered in one of our Terre Bleue boutiques (you recognize them by the dark blue Terre Bleue logo on the map). We would like to ask you to select the preferred boutique where you would like to have your order delivered. Upon receipt of your delivery request, we will be sending you a confirmation of your request. Upon receipt of your pieces in the selected Terre Bleue boutique, we will be informing you by mail. We would like to ask you to print the confirmation mail and to visit the selected Terre Bleue boutique within 10 days.

9.3. Delivery in a GLS ParcelShop pick-up point (Belgium)

You can choose to have your items shipped to a GLS ParcelShop pick-up point of your choice in Belgium.

Once your order has been placed, we will send you a confirmation email containing all the necessary details such as the address of your selected pick-up point and a tracking code. With this tracking code you can follow your parcel whenever you like.

Once your order is ready to be picked up, you will be informed by email. The pick-up point of your choice will store your parcel for 10 days. In case you haven’t picked it up within this period you will receive a reminder email.

We kindly ask you to bring your identity card when picking up your parcel.

10. Intellectual property

All content (images, text, trademarks, …) on TERREBLEUE.COM is copyright and trademark protected.

It is not permitted to use, reproduce or distribute content from this website without the express written consent of TERREBLEUE.COM.

11. Vouchers

Vouchers are subject to the following terms and conditions:

Gift Vouchers

• Gift vouchers are valid for 12 months from date of purchase.
• Vouchers can be redeemed against items on WWW.TERREBLEUE.COM or in the Terre Bleue concept stores.
• Vouchers are nontransferable and may not be returned or redeemed for cash.
• If the order amount exceeds the gift voucher amount, please select the payment method with which you wish to cover the amount remaining.
• If the gift voucher amount exceeds the order amount, you may use the same code for your next purchase. The amount remaining shall be available until your credit balance has been used up completely or the expiry date of the voucher.
• For returns that were purchased by gift voucher, a new gift voucher will be issued.
• Gift vouchers will be emailed to the recipient once the full order has been processed and payment has been taken. Upon demand of the sender, a copy can be sent as confirmation of dispatch.
• TERREBLEUE.COM is not liable for delivery of a Gift voucher to an incorrect or non-existent email address. This is the sole responsibility of the purchaser.
• TERREBLEUE.COM is not responsible if a Gift voucher is lost, stolen, destroyed or used without permission.
• TERREBLEUE.COM reserves the right to cancel a Gift voucher if we deem such action necessary.
• Sales tax and shipping is applicable on any products purchased with a Gift voucher.
• Promotion voucher codes or Gift vouchers cannot be applied to the purchase of Gift vouchers.
• Promotion voucher codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other voucher code or offers, and must be redeemed by the date published, if provided.

Birthday Vouchers

• Birthday vouchers are valid for 1 year.
• Birthday vouchers can be redeemed against items on WWW.TERREBLEUE.COM
• With your birthday voucher code you will receive €15 off on your next purchase.
• There is no minimum amount to spend.
• If the order amount exceeds the birthday voucher amount, please select the payment method with which you wish to cover the amount remaining.
• If the birthday voucher amount exceeds the order amount, you may use the same code for your next purchase. The amount remaining shall be available until your credit balance has been used up completely or the expiry date of the voucher.
• Only one voucher will be issued per customer.
• No further discounts apply when redeeming the birthday voucher.
• Birthday vouchers cannot be combined with any other vouchers.
• Vouchers are nontransferable and may not be returned or redeemed for cash.
• Sales tax and shipping is applicable on any products purchased with a birthday voucher.
• For returns that were purchased by birthday voucher, a new gift voucher will be issued.
• TERREBLEUE.COM reserves the right to cancel a Gift voucher if we deem such action necessary.

12. Copy of contract

Dedires keeps an electronic copy of your order for as long as is required by law. If you wish to have a hard copy of your order, you can print the "order confirmation" that will appear on your screen once you have submitted your order and your payment has been processed. This order confirmation will also be sent to you by email. For additional copies, please contact us.

13. Applicable laws - Jurisdiction

This agreement between you and Dedires is governed exclusively by the laws of Belgium.

The Courts of Antwerp, Belgium and, if you are a citizen of the European Union, the courts of your place of residence will have exclusive jurisdiction.

If a provision of these terms and conditions is invalid, the validity of the remaining provisions shall remain unaffected.

Possibility for online dispute resolution:

The European Commission offers the possibility for Online Dispute resolution on one of their online platforms. This platform can be accessed via the external link http://ec.europa.eu/odr/.