Free delivery from €175

24h home delivery

Free return

Secure payment

In store returns

Delivery Information

You can choose how you wish your order to be delivered:

1. Delivery at your home or other address via GLS

2. Delivery in a Terre Bleue boutique (Belgium)

3. Delivery in a GLS ParcelShop (Note: not in a locker)


1. Delivery at your home or other address via GLS

As soon as your order is shipped, you will receive an e-mail indicating your order tracking number and a link to the courier's website. With this service you can track your order at any time.

At the moment of delivery and signature, responsibility for your purchased item(s) passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package. If the parcel bears any sign of damage upon delivery, please contact our customer service directly.

Please be aware that we cannot deliver to post office boxes.  We are unable to redirect orders once your purchase has been completed. 

If you are not present to take delivery of your parcel, the carrier will leave a calling card informing you how to rearrange your delivery. We are unable to redirect orders once items have been dispatched.

We ship from Monday to Friday, from 8 AM to 5 PM, except on bank holidays.

Shipping costs & countries

We are able to take payments from and deliver to the following countries (Shipping cost € 6.5, free shipping on orders over € 175):

REGION

DELIVERY COSTS

EXPECTED DELIVERY DAY

Belgium

6,5 EUR

1-2 working days

Germany

2-3 working days

Luxembourg

1-2 working days

Netherlands

1-2 working days

REGION

DELIVERY COSTS

EXPECTED DELIVERY DAY

Austria

6,5 EUR

2-3 working days

France

2-3 working days

REGION

DELIVERY COSTS

EXPECTED DELIVERY DAY

United Kingdom6,5 EUR2-3 working days

REGION

DELIVERY COSTS

EXPECTED DELIVERY DAY

Denmark6,5 EUR2-3 working days

REGION

DELIVERY COSTS

EXPECTED DELIVERY DAY

Czech Republic

6,5 EUR

4-5 working days

Hungary

2-3 working days

Ireland

2-3 working days

Italy

3-4 working days

Latvia

4-5 working days

Lithuania

4-5 working days

Poland

3-4 working days

Slovakia

4-5 working days

Slovenia

4-5 working days

Spain

3-4 working days

REGION

DELIVERY COSTS

EXPECTED DELIVERY DAY

Finland

6,5 EUR

4-5 working days

Portugal

3-4 working days

Romania

4-5 working days

Sweden

3-4 working days

REGION

DELIVERY COSTS

EXPECTED DELIVERY DAY

Estonia6,5 EUR4-5 working days

REGION

DELIVERY COSTS

EXPECTED DELIVERY DAY

Bulgaria6,5 EUR4-5 working days

We aim to ship all orders within one day after receipt of payment, with the exception of sale periods, where this may take up to two days after receiving your payment. Estimated delivery times are to be used as a guide only and start from the date of shipping. We are not responsible for any delays caused by destination customs clearance processes.

2. Delivery in one of our Terre Bleue boutiques (Belgium) (Shipping cost € 6.5, free delivery from €175)

When completing the purchase form, you can select the possibility of having the pieces delivered in one of our Terre Bleue boutiques (you recognize them by the dark blue Terre Bleue logo on the map). We would like to ask you to select the preferred boutique where you would like to have your order delivered. Upon receipt of your delivery request, we will be sending you a confirmation of your request. Upon receipt of your pieces in the selected Terre Bleue boutique, we will be informing you by mail. We would like to ask you to print the confirmation mail and to visit the selected Terre Bleue boutique within 10 days.

3. Delivery in a GLS ParcelShop pick-up point (Shipping cost € 6.5, free delivery from €175)​​​​​​​

You can choose to have your items shipped to a GLS ParcelShop pick-up point (Note: not in a locker) of your choice.

Once your order has been placed, we will send you a confirmation email containing all the necessary details such as the address of your selected pick-up point and a tracking code. With this tracking code you can follow your parcel whenever you like.

Once your order is ready to be picked up, you will be informed by email. The pick-up point of your choice will store your parcel for 10 days. In case you haven’t picked it up within this period you will receive a reminder email.

We kindly ask you to bring your identity card when picking up your parcel.

Need help? A question?

Call us

+32 (0)93 35 22 34

Monday to Saturday from 08:00h to 20:00h

Except public holidays.

Chat with us

Use the live chat at the bottom right.

Monday to Friday from 09:00h to 18:00h.

24h home delivery

Order before 6pm, next day home delivery

Free delivery from €175

At your home or at work

Free return

Free return within 30 days of delivery

Secure payment

100% secure payment

In store returns

Also free via our boutiques

Need help? A question?