Delivery Information

​​​​​​​Delivery options:

You can choose how you wish your order to be delivered:

1. Delivery at your home or other address via GLS

2. Delivery in a Terre Bleue boutique (Belgium)​​​​​​​

3. Delivery in a GLS ParcelShop (Note: not in a locker)

1. Delivery at your home or other address via GLS

As soon as your order is shipped, you will receive an e-mail indicating your order tracking number and a link to the courier's website. With this service you can track your order at any time.

At the moment of delivery and signature, responsibility for your purchased item(s) passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package. If the parcel bears any sign of damage upon delivery, please contact our customer service directly.

Please be aware that we cannot deliver to post office boxes.  We are unable to redirect orders once your purchase has been completed. 

If you are not present to take delivery of your parcel, the carrier will leave a calling card informing you how to rearrange your delivery. We are unable to redirect orders once items have been dispatched.

We ship from Monday to Friday, from 8 AM to 5 PM, except on bank holidays.

Shipping costs & countries

We are able to take payments from and deliver to the following countries (Shipping cost € 4,99; free delivery from €175):​​​​​​​

Given Brexit, we will no longer be able to deliver to the United Kingdom from 01/01/2021.





4,99 EUR

1-2 working days


2-3 working days


1-2 working days


1-2 working days


1-2 working days


2- working days


2-3 working days


3-4 working days


3-4 working days


4-5 working days

We aim to ship all orders within one day after receipt of payment, with the exception of sale periods, where this may take up to two days after receiving your payment. Estimated delivery times are to be used as a guide only and start from the date of shipping. We are not responsible for any delays caused by destination customs clearance processes.

2. Delivery in one of our Terre Bleue boutiques (Belgium) 

When completing the purchase form, you can select the possibility of having the pieces delivered in one of our Terre Bleue boutiques (you recognize them by the dark blue Terre Bleue logo on the map). We would like to ask you to select the preferred boutique where you would like to have your order delivered. Upon receipt of your delivery request, we will be sending you a confirmation of your request. Upon receipt of your pieces in the selected Terre Bleue boutique, we will be informing you by mail. We would like to ask you to print the confirmation mail and to visit the selected Terre Bleue boutique within 10 days.

3. Delivery in a GLS ParcelShop pick-up point 

You can choose to have your items shipped to a GLS ParcelShop pick-up point (Note: not in a locker) of your choice.

Once your order has been placed, we will send you a confirmation email containing all the necessary details such as the address of your selected pick-up point and a tracking code. With this tracking code you can follow your parcel whenever you like.

Once your order is ready to be picked up, you will be informed by email. The pick-up point of your choice will store your parcel for 10 days. In case you haven’t picked it up within this period you will receive a reminder email.

We kindly ask you to bring your identity card when picking up your parcel.

Need help? A question?

Call us

+32 (0)93 35 22 34

Monday to Friday from 08:30h to 17:00h.

Except public holidays.