Call us
Monday to Friday from 08:30h to 17:00h.
Except public holidays.
You can choose how you wish your item(s) to be returned:
Our promise:
We want you to be fully satisfied with every item you purchase from TERREBLEUE.COM. If you are not happy with an item you have purchased, we will gladly accept a refund request.
If you want to exchange to a different size or color, we advise you to return the article and place a new order.
Our service:
1. Returning your items in a Terre Bleue boutique (Belgium) (free)
This is the quickest and easiest way.
Take the items you wish to return to your favourite Terre Bleue boutique in Belgium. You can recognise the Terre Bleue boutiques by the dark blue Terre Bleue logo on the map.
2. Returning your items via a GLS Parcelshop (free)
Please keep the proof of shipment of GLS.
Refunds will be processed within 15 working days after receiving your returned items.
We ask you to take note of the following:
The federal government provides you with a withdrawal form to notify your revocation. We mention it for your information. You do not need to use this form for a return to Terre Bleue.
You can find more information about returns in our general conditions.
Monday to Friday from 08:30h to 17:00h.
Except public holidays.
Via the form or customercare@terrebleue.com
You can expect a response within 48 hours.
1-2 workdays.
Free return within 30 days of delivery
At your home or at work
100% secure payment
Also free via our boutiques