Return Policy

You can choose how you wish your item(s) to be returned:

1. Quickest and easiest way: in a Terre Bleue boutique in Belgium. You can find the opening hours here.
2. Pick-up service by GLS.
3. Via a drop-off GLS ParcelShop. You can find a GLS Parcelshop here.

Our promise:

We want you to be fully satisfied with every item you purchase from TERREBLEUE.COM. If you are not happy with an item you have purchased, we will gladly accept a refund request.

If you want to exchange to a different size or color, we advise you to return the article and place a new order.

Our service:

• 30 days to return your order, from the moment of your reception of your parcel
• Free returns

1. Returning your items in a Terre Bleue boutique (Belgium) (free)

This is the quickest and easiest way.

Take the items you wish to return to your favourite Terre Bleue boutique in Belgium. You can recognise the Terre Bleue boutiques by the dark blue Terre Bleue logo on the map.  

2. Returning your items using our pick-up service (GLS) (free)

1. Make an appointment with our customer care by mailing to customercare@terrebleue.com or calling (0)93 35 22 34. If you choose to mail us, be sure to include following data: surname, first name, mail address, phone number, pick-up address and pick-up date that is convenient for you. The carrier picks up from Monday to Friday, from 8am to 5pm, except on bank holidays.
2. Put the articles that you want to return in the original packaging

Please keep the proof of shipment of GLS.

Refunds will be processed within 15 working days after receiving your returned items

3. Returning your items via a GLS Parcelshop (free)

1. Put the articles that you want to return in the original packaging.
2. Put the GLS – address sticker on the packaging, above the old sticker.
3. Return the parcel to a GLS Parcelshop of your choice. You can find an overview of the GLS Parcelshops here.

Please keep the proof of shipment of GLS.

Refunds will be processed within 15 working days after receiving your returned items.
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OUR CONDITIONS

We ask you to take note of the following:

• Please return items within 30 days of the date of your reception of your parcel.
• Please understand that we cannot take responsibility for any packages that are not returned using our returns service.
• Please note that returned products may only have been tried on or tested for their proper functioning. After all, products that were not only tried on/tested but also used, can lead to a compensation fee for potential depreciation.
• Please return your items with the original tags and labels, which should be in perfect condition and attached to the item.
• Please include the original, undamaged packaging.
• Vouchers cannot be exchanged for cash. If the initial order was paid for using a voucher, a new voucher will be issued when the item is returned

The federal government provides you with a withdrawal form to notify your revocation. We mention it for your information. You do not need to use this form for a return to Terre Bleue. 

You can find more information about returns in our general conditions.